Privacy Policy — How pkr5 Handles Your Personal Data

1. Introduction

This Privacy Policy (hereinafter "Policy") sets out how pkr5 (hereinafter "pkr5", "we", "us" or "our") collects, uses, stores, processes and protects personal data relating to individuals who access or use the pkr5 online gambling platform at https://pkr5.cam (the "Platform").

pkr5 is an English-language online gambling information and entertainment platform targeting Pakistani users. We take the privacy of our users seriously and are committed to handling personal data with transparency, care and in accordance with applicable data protection principles.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

2. Definitions

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly, including name, CNIC number, email address, IP address, device identifiers and financial information.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, pkr5.
• "Data Processor" means a third party that processes Personal Data on behalf of pkr5 under contractual obligation.
• "KYC Data" means identity and verification documents collected during the Know Your Customer process, including CNIC, passport scans and selfie/liveness check images.
• "Cookies" means small text files placed on your device by the Platform for session management, analytics and functional purposes.
• "User" / "you" means any natural person who accesses, registers on or uses the Platform.

3. Data Controller

pkr5, operating the Platform at https://pkr5.cam, acts as the Data Controller in respect of Personal Data collected through the Platform. pkr5 is not affiliated with, endorsed by or licensed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority.

4. Personal Data We Collect

4.1 Registration Data

When you create an Account on the Platform, we collect the following data categories:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (city, province, country — e.g., Karachi, Lahore, Islamabad)
• Username and encrypted password

4.2 Identity Verification (KYC) Data

To fulfil our legal obligations under applicable AML and age-verification requirements, we collect:

• Government-issued identity documents — Computerised National Identity Card (CNIC) or passport (front and back)
• Proof of address documentation, where required by the operator
• Selfie or liveness check images for identity matching
• Source-of-funds documentation where required for large transactions

4.3 Financial & Transaction Data

In connection with deposits, withdrawals and gameplay, we process:

• Deposit and withdrawal transaction records, including amounts in PKR
• Payment method identifiers (e.g., masked account numbers; we do not store full payment credentials)
• Gambling activity records — wagers placed, game sessions, bet amounts and outcomes
• Responsible gambling tool settings (deposit limits, loss limits, self-exclusion status)

4.4 Technical & Device Data

Automatically collected data when you access the Platform:

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser information
• Session timestamps, page views and navigation paths
• Cookie identifiers and session tokens

4.5 Communication Data

When you contact our support team, we retain:

• The content of your enquiry, complaint or request
• Email correspondence records
• Live chat session logs

Retention periods are subject to applicable legal obligations and may be extended where required by law enforcement or regulatory authority.

5. How We Collect Your Data

We collect Personal Data through the following means:

• Direct collection: Data you provide voluntarily when registering, completing KYC, making deposits or withdrawals, or contacting support.
• Automated collection: Technical data collected automatically when you access the Platform, via server logs, cookies and similar tracking technologies.
• Third-party sources: KYC verification providers may share the results of identity checks with us. Fraud-prevention services may provide risk-scoring data.

6. Purposes of Processing & Legal Basis

We process your Personal Data for the following purposes and on the following legal bases:

• Contract performance: To create and manage your Account, process deposits and withdrawals, operate betting and gaming services and provide customer support.
• Legal obligation: To conduct KYC and age verification, comply with AML and CTF requirements, respond to lawful regulatory or law enforcement requests and maintain mandatory transaction records.
• Legitimate interests: To prevent fraud, enforce our Terms & Conditions, improve Platform security, conduct analytics to enhance user experience and manage responsible gambling obligations.
• Consent: For optional marketing communications where you have expressly opted in. You may withdraw consent at any time by contacting support or using Account settings.

7. Sharing of Personal Data

pkr5 does not sell, rent or trade your Personal Data to third parties for marketing purposes. We share Personal Data only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals. Familiar payment references in the Pakistani market — such as Easypaisa, JazzCash, Raast and major bank services (HBL, UBL, Meezan Bank, Bank Alfalah) — are referenced contextually. Actual payment processing is subject to the relevant provider's own privacy and terms policies. We share only the minimum data necessary to process a transaction.
• KYC and identity verification providers: Specialist third-party services may receive identity documents and selfie data to perform verification checks on our behalf, under strict data processing agreements.
• Fraud and AML compliance services: Risk-scoring platforms that help us identify suspicious activity, multi-accounting and potential money laundering.
• Technology infrastructure providers: Cloud hosting, database, content delivery and analytics services that operate the Platform's infrastructure, under contractual confidentiality obligations.
• Legal and regulatory authorities: Where we are required by law, court order or competent regulatory authority to disclose Personal Data. We will, where legally permissible, notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition or sale of substantially all Platform assets, Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. International Data Transfers

Given that pkr5 operates internationally, your Personal Data may be transferred to, stored in and processed in countries outside Pakistan. Where such transfers occur, we implement appropriate safeguards — including contractual data processing agreements with third-party processors — to ensure that your data receives a level of protection consistent with this Policy.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data as described in this section.

9. Data Retention

We retain Personal Data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The indicative retention periods set out in Section 4 reflect our standard practices. Key points:

• KYC documentation and financial transaction records are retained for a minimum of five years after Account closure to satisfy AML regulatory requirements.
• If your Account is closed as a result of self-exclusion, we retain sufficient data to ensure the exclusion is honoured if you attempt to re-register.
• Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised.
• Where a legal dispute or investigation is ongoing, data may be retained beyond standard periods until the matter is resolved.

10. Security Measures

pkr5 employs technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include:

• HTTPS/TLS encryption for all data in transit between your device and our Platform.
• Encrypted storage for sensitive data, including KYC documents and payment identifiers.
• Access controls restricting staff access to Personal Data on a strict need-to-know basis.
• Regular internal security reviews and monitoring of system access logs.
• Two-factor authentication options for Account access.

No data transmission over the internet is entirely risk-free. While we take reasonable precautions, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay where we are legally required to do so.

11. Cookies & Tracking Technologies

11.1 What We Use

pkr5 uses the following categories of cookies and similar technologies:

• Strictly necessary cookies: Essential for Platform operation — managing login sessions, maintaining Account state and ensuring security features function correctly. These cannot be disabled without impacting Platform usability.
• Functional cookies: Remember your preferences, such as language settings and responsible gambling tool configurations, to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform — pages visited, time on site and device types — to help us improve performance. No personally identifiable information is included in analytics data.

11.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete or receive notifications when cookies are set. Disabling cookies may affect the functionality of certain Platform features. Refer to your browser's help documentation for instructions specific to your browser and device.

12. Your Data Rights

Subject to applicable law and the operator's legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your Personal Data:

To exercise any of these rights, submit a written request to the support email address in Section 16. We will respond within 30 days of receipt. We may require identity verification before processing any data request. Some requests may be refused or limited where applicable law requires us to retain data (e.g., AML obligations).

13. Minors and Age Restriction

The Platform is strictly for adults. We do not knowingly collect Personal Data from individuals under the age of 18, or the higher minimum age required by the operator's licensing jurisdiction. Where we become aware that Personal Data has been collected from a minor without appropriate consent, we will take immediate steps to delete such data and close the associated Account.

As part of our KYC process, we verify users' ages using government-issued identity documents. If you believe a minor has accessed or registered on the Platform, please notify us immediately via the contact details in Section 16.

14. Third-Party Links and Services

The Platform may reference third-party payment services (such as Easypaisa, JazzCash and Raast) or other external services in an informational context. pkr5 does not operate, control or take responsibility for the privacy practices of any third-party service. Any data you provide directly to a third-party payment provider or linked service is governed by that provider's own privacy policy. We encourage you to review the privacy policies of any third-party service you use in connection with your pkr5 Account.

15. Amendments to This Policy

pkr5 reserves the right to update, amend or replace this Privacy Policy at any time. Material changes will be notified to registered Users via email or by a prominent notice on the Platform prior to the change taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to a revised Policy, please discontinue use of the Platform and contact us to request Account closure.

16. Contact Us

For privacy-related enquiries, data subject access requests or complaints regarding how we handle your Personal Data, please contact our support team:

This Privacy Policy was last reviewed and updated in 2026. The current version is always published at https://pkr5.cam/privacy-policy.